Privacy Policy

TriviaNexus ("we", "our", or "us") is based in the Republic of Serbia. We operate the TriviaNexus mobile application and related services (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

By using the Service, you agree to the collection and use of information in accordance with this policy. Contact for privacy requests: support@trivianexus.app.

1. Who Is Responsible

The data controller for the Service is TriviaNexus, operating from the Republic of Serbia. Privacy and data-protection requests: support@trivianexus.app. For complaints under Serbian law, you may also contact the Commissioner for Information of Public Importance and Personal Data Protection (Poverenik za informacije od javnog značaja i zaštitu podataka o ličnosti).

Where app stores require public trader or merchant contact details, those details may also appear on the App Store or Google Play product page.

2. Information We Collect

2.1 Information You Provide

We may collect:

• Email address
• Username / display name
• Profile information (avatar, bio, age, preferences, country, language, timezone)
• Messages and communications in the app (text, images, audio)
• Support tickets and emails you send us

2.2 Usage Data

We automatically collect:

• Game activity (scores, matches, progress, streaks, levels)
• Feature interactions and screen navigation
• App performance and diagnostic data (including crash reports)
• Purchase and subscription events (product, amount, store)

2.3 Device & Technical Data

We may collect:

• Device type and OS
• App-generated device identifiers (for guest accounts, push, and security)
• Push notification tokens (via Expo / Firebase Cloud Messaging)
• IP address (approximate location)
• App version and build number
• Locale, language, and theme settings

2.4 Authentication Data

When you sign in with Google, Apple, or Facebook, we receive limited profile data (for example email and name) as permitted by those services. Guest accounts may be bound to a device identifier until you convert to a full account.

2.5 Camera, Photos, and Microphone

With your permission, the app can access your camera, photo library, and microphone so you can set a profile avatar, attach images in chat, or send audio messages. We only process media you actively capture, select, or record. We do not access camera, gallery, or microphone in the background.

2.6 Purchases

In-app purchases and subscriptions are processed by Apple, Google, and RevenueCat. We receive transaction identifiers, product IDs, amounts, currency, store, and subscription status needed to deliver Premium benefits and virtual items.

3. How We Use Your Information

We use your data to:

• Provide and operate the Service
• Personalize gameplay experience
• Maintain leaderboards, matchmaking, friends, clans, and chat
• Process purchases and manage subscriptions
• Communicate with you (updates, support)
• Send push notifications (if enabled)
• Analyze usage, improve features, and monitor performance
• Detect abuse, cheating, fraud, and security incidents
• Comply with legal obligations

4. Push Notifications

We may send notifications such as:

• Game reminders
• Match and social updates
• Rewards and streaks

You can disable notifications in your device settings or in-app notification preferences at any time.

5. Analytics, Crash Reporting, and Advertising

We use third-party tools to understand how the Service is used and to keep it reliable:

• PostHog — product analytics and feature flags (may identify events with your account ID)
• Google Firebase Analytics — usage analytics (may identify events with your account ID)
• Sentry — crash and error monitoring (device and diagnostic metadata; separate from the analytics opt-out where required for app stability)

In production, you can control optional analytics collection in Settings (Privacy / Analytics). Non-production builds and internal test accounts may collect analytics by default for quality assurance.

TriviaNexus may display advertisements, including rewarded ads powered by Google AdMob. Ad delivery may use device advertising identifiers and interaction data as described by Google’s advertising and privacy policies. Where required (for example in the EEA/UK), we request advertising consent through the platform consent form before personalized ads. You can also limit ad tracking in your device settings. Premium or other paid features may remove or limit ads where advertised. We do not sell your personal data.

6. Sharing and Service Providers

We share information with service providers only as needed to run the Service, including:

• Hosting and infrastructure (API, database, Redis)
• Cloudflare R2 — storage for avatars and chat media
• Expo Push / Firebase Cloud Messaging — push delivery
• PostHog, Firebase Analytics, and Sentry — analytics and diagnostics
• RevenueCat, Apple, and Google — purchases and subscriptions
• Google AdMob — advertising and rewarded ads (device advertising identifiers and ad interaction data as needed to serve ads)
• Resend — transactional email (OTP, password reset, support)
• Google, Apple, and Facebook — authentication
• Legal authorities when required by law

Providers process data under their own terms and applicable data protection obligations. Some providers may process data outside Serbia or the EEA (for example in the United States or the EU).

7. Data Retention

We retain your data:

• As long as your account is active
• As necessary to provide the Service
• As required by legal obligations

You may delete your account from Profile > Account Settings > Delete Account. Active account data is removed from the Service after confirmation. Some residual copies may remain for a limited time in backups (typically up to about 90 days), and we may retain limited records where needed for security, fraud prevention, accounting, support history, or legal compliance. Uploaded media may also follow separate storage expiration rules. Third-party providers may retain data according to their own retention policies until deletion propagates. See the account deletion page on trivianexus.app for full details.

8. Your Rights (GDPR)

If you are in the EU/EEA (or otherwise have similar rights under applicable law), you may have the right to:

• Access your data
• Correct inaccurate data
• Request deletion ("right to be forgotten")
• Restrict or object to processing
• Data portability
• Withdraw consent where processing is based on consent (for example optional analytics)

To exercise your rights, contact support@trivianexus.app. You may also lodge a complaint with your local supervisory authority.

We process personal data to provide the Service (contract), to operate and secure the Service (legitimate interests), to comply with law, and—where required—based on your consent (for example optional analytics or certain device permissions).

9. Children's Privacy

TriviaNexus is not intended for children under 13.

We do not knowingly collect personal data from children under 13. If we become aware of such data, we will delete it.

10. Data Security

We implement reasonable technical and organizational measures to protect your data, including encrypted transport, access controls, and secure storage practices where applicable. However, no system is completely secure.

11. International Data Transfers

Your data may be processed in countries outside your jurisdiction, including by the providers listed above. Where required, we rely on appropriate safeguards available under applicable law (such as standard contractual clauses or other lawful transfer mechanisms used by those providers).

12. Website

Our marketing website may store a local preference for cookie consent. We do not currently run a third-party analytics SDK on the marketing site. If that changes, we will update this policy and the site notice.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will revise the "Last updated" date above. Continued use of the Service after changes means you accept the updated policy, except where applicable law requires additional notice or consent.

14. Contact

If you have questions:

support@trivianexus.app

Republic of Serbia